THÜROS® barbecues are manufactured of high-grade materials with greatest care and precision.
Nevertheless, it may happen that a justified complaint occurs. If a complaint may occur, please contact the retailer where you have bought the product. The retailer will clarify the case with you. In general, we as a manufacturer are interested to solve all claims of complaints and warranty cases quick, non bureaucratically and in common interests.
If a clarification with your retailer will be impossble, please contact us directly.
For a smooth and quick handling we need the following information:
- complete postal address (name, street, postal code, city)
- purchase receipt as guarantee certificate
- phone number (just in case), within reach at daytime (CET)
- email address Exact information about the grill
- description or item no.
- which part is missing or defect
- type of defect
- image (if possible)